Friday, August 22, 2008

Customer Service

(ring ring)
Me: "Thank you for calling (my company name). (my name) speaking."
Customer Support Representative: (long pause) "....hello?"
Me: "Hello, (my name) speaking?"
CSR: "Yes, hello. This is John calling from (cell phone company) customer service. I'm calling to do a customer satisfaction survey. Is (former co-worker's name) there?"
Me: "I'm sorry, he hasn't worked here in over a year."
CSR: "Oh, O.K. ...Is there a better time to call back?"
Me: "He hasn't worked here in over a year."
CSR: "Oh, O.K. Thank you for your time."
Me: "Goodbye."
(click)

-iRob

EDIT - I wish, I WISH I had said:

Me: "I'm sorry, he hasn't worked here in over a year."
CSR: "Oh, O.K. ...Is there a better time to call back?"
Me: "Try one year ago."

Damn. That's going to haunt me.

2 comments:

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